Customer Service Excellence
This category is open to train companies, local authorities and station operators and welcomes nominations from individual users who have experienced quality in a rail journey with their cycle. It will reward improvements or excellence in overall customer service for people wishing to make journeys using cycle and train. Train companies, local authorities, station operators or members of the public may nominate individual members of staff who have provided outstanding service for the cyclist.
Criteria:
The judges, taking into account user experience, will look for improvements that might include:
• Staff knowledge and helpfulness
• Signage inside and outside trains
• The extent and quality of on train cycle carriage
• Cycle reservation systems
• Information provision
• Value added services - such as bike rental, repair or rescue
• Genuine long term innovation in services to cycle users
